Our mission is to provide you with quality lures and flies, at an affordable price, that will raise your level of success in fishing. We strive to make your shopping experience with us top notch. Thank you for choosing North Country Lures and Flies. We want to make every effort to meet your fishing needs in a timely and efficient manner.
Guarantee: We guarantee every lure and fly to be of the highest quality. Using the enlarging feature in our web site, you will be able to note the fine quality, vibrant colors and attention to handcrafting of each lure and fly. If you find that a lure or fly does not meet your expectations, return it in its original unopened package within 30 days for a refund or exchange, less shipping costs. Please include your original invoice. Call first to let us know what you are returning and why.
Availability: We strive to maintain a complete inventory of our lures and flies. Since our lures and flies are handcrafted one at a time, there may exist some variation in small parts, such as paint, tape, tubing or beads. Most orders should be shipped within 5 business days from the date the order was placed. Occasionally an order may be shipped the same day. Due to the handcrafting of our lures and flies there could be a delay due to parts availability. We maintain an adequate supply of components. We are a custom lure company and will endeavor to get your order to you in a timely manner. We do not, however, have control over our suppliers. You will be notified by email or telephone of any extended delay.
Customer Service: We, the handcrafters of the lures and flies you order, are also your customer service representatives. If you have any questions, please call us at 541-997-7080. You may email us at email@example.com. Since we are a home based business, we may not be available at all times. We will return your call or email.
Business Hours: Our on-line store is open 24 hours. We will take telephone calls and messages at most any reasonable time. Our office hours are 9:00AM to 5:00PM PST Monday thru Friday
Product Information: If you have any questions about any of our products, please email your questions to firstname.lastname@example.org or call us at 541-997-7080, from 9AM to 5 PM Pacific Time, Monday through Friday. Some of our products may contain small amounts of certain substances, which the State of California has determined is hazardous to your health and may cause birth defects. In addition, lures and flies contain sharp hooks and must be used with caution, especially near children and pets.
Ordering Lures and Flies: You may order on-line using our easy to navigate website. Just follow the steps to add items to your shopping cart. Your payment will be through 2Checkout, an online credit card processing/payment service . You may also order by telephone. Please have the item numbers and quantities ready to give to us at the time of call. We will need your name, address, city, state and zip. Based on your order, shipping costs will be determined. We will need your telephone number to let you know the total amount of your shipment. You may also order by mail. Down load our order form. Fill it out, giving the item number, how many of each item, and the cost of the item. Include your complete name and address. Also include your telephone number, so that we may confirm your order and determine shipping costs.
Payment Options: For telephone and mail orders, we accept money orders, bank drafted checks and personal checks. In order to keep our prices reasonable, money orders and personal checks must clear before the order can be shipped. In the event that a check is returned for non-sufficient funds, you must pay an additional $35.00 to cover the returned check bank charge.
Gift Cards: You may purchase a gift card for that individual who would like to make his or her own selections from our quality lures and flies. The value of the gift card can be in varied amounts. The minimum amount for a gift card is $25.00 US. Call or email for more information.
Domestic Shipping: Domestic shipping cost is based on the amount it costs to ship your order. There are NO processing or handling fees. We find USPS Priority Mail to be one of the most reasonable ways to ship an order. FedEx and UPS are other options. We will make every effort to meet your individual needs. Please call or email us if you have questions.
International Orders: The method payment for International Orders is through 2Checkout. You will be charged for the cost of the product(s) and the insured shipping. The method of delivery for International Orders will be insured USPS Parcel Post or FedEx. Unless there are restrictions on shipments to certain areas, your order should be shipped in a timely manner. You will be notified by email when your order is shipped, however, once your shipment leaves the US, we have no recourse. Shipping costs will be added to your invoice total. Additional costs, which may include duties, entry fees and taxes, are your responsibility. Please note that we have no control over the amount of time that your shipment may for your order to pass through your customs. Email communication is important to insure that your order is processed in a timely manner. If you have any questions, please email us.